Web Development: Why We Focus on Customer Design

At In Front Marketing, we put what your customers need front and center. This means building a strong, customer-friendly online presence for your business. 

Your website is often the first point of contact a potential customer has with your brand and your business. A website that loads too slowly or isn’t aesthetically pleasing could be the difference between a customer purchasing from your business versus a competitor.

It’s crucial during the development of your website that you set a priority on customer-centered design and experience so that the people reading it know what is most important to you as a business owner: The customer’s experience. 

This is why the team at In Front Marketing keeps “customer intent design” in mind every day to keep your customers happy and wanting to come back. 

Join us today to learn more about what customer intent design is, its benefits, and how In Front Marketing implements this idea for clients like you. 

What is Customer Intent Design? 

Customer intent design is a customer-centric approach to product or service design that aims to understand the specific needs and preferences of customers. It involves gathering information through market research, user testing, and customer feedback to inform the design process.

The goal is to create a more personalized and tailored experience for the customer, leading to increased satisfaction and loyalty. This approach can include methods such as user personas, user journey maps, and usability testing to identify pain points and opportunities for improvement in the user experience.

In summary, customer intent design is an effective approach for businesses looking to increase customer satisfaction and loyalty through personalized and tailored product or service design.

How Does Customer Intent Design Benefit Your Marketing Strategies?

Here are some benefits of using customer intent design in marketing that we at In Front and our many happy clients have noticed:

• A better understanding of your customers: By designing marketing strategies around the needs and desires of customers, we can gain a deeper understanding of your customers, their pain points, and what motivates them to take action. This allows businesses to tailor their marketing messages and offerings to better meet customer needs, which can lead to increased customer satisfaction and loyalty.
• More effective targeting: By understanding customer intent, we can more effectively target your marketing efforts to the right audience. This can lead to higher conversion rates and better ROI on marketing campaigns.
• Improved customer experience: When we focus on customer intent, we can create a more seamless and enjoyable customer experience.
• Greater competitive advantage: By focusing on customer intent, we can differentiate your brand from your competitors by offering a more personalized and relevant customer experience. This will help you stand out in a crowded marketplace and attract new customers.

Essentially, customer intent design in marketing helps our team and the businesses we work for better understand and meet the needs of their customers. 

How to Make Customer Intent Design a Top Priority During Web Development

Keeping customer intent design in mind is a process that we regularly focus on for a number of services that we provide. There are several steps that we take to implement this method of success into web design and development, one of the most important aspects of our business. 

Implementing customer intent design into your website design involves the following from our end:

1) Conduct Customer Research

We first research your target audience to better understand their needs, desires, and behaviours. This can be done through surveys, focus groups, interviews, and data analysis.

2) Define Customer Personas 

Based on the research, we create customer personas that represent different segments of your target audience. This will help us design a website that caters to the needs and preferences of each persona.

3) Map the Customer Journey

We identify the various touchpoints where customers interact with your brand, from initial awareness to post-purchase. This will help us understand how your customers move through the sales funnel and what their needs are at each stage.

4) Develop a Content Strategy

We then create a content strategy that aligns with the customer journey and customer personas. This will ensure that your website content is relevant and engaging to your target audience.

5) Create Wireframes and Prototypes

Using the insights gained from the research and planning, we create wireframes and prototypes of the website design. This will help us visualize the customer experience and make necessary adjustments before development begins.

6) Develop the Website

We develop the website design with a focus on customer intent. This means designing a user-friendly interface, easy navigation, and personalized content that addresses the needs of the customer personas.

7) Test and Optimize

Once the website is launched, we conduct A/B testing and analytics to monitor how customers interact with your website. Using this data, we optimize the website design to better meet customer intent.

By following these steps, In front Marketing implements the ideas of customer intent design into website design and development, which will result in a more customer-focused and effective website that meets the needs of your target audience.

What should you look for in a web developer/marketing agency?

In this day and age, having a well-developed website is essential for almost any business to thrive. 

However, having a poorly designed website can be almost as bad as not having one at all. Customer attention spans are lowering and even minor inconveniences can turn them off from returning to your website again. 

This is why you should trust just anyone to build your business’s website. Finding a trusted marketing agency with a long list of satisfied clients must be your first step. Congrats! You’re already in the right place. 

In Front Marketing employs a team of web marketing specialists that have been putting businesses around the world on the map since 2015. 

Here are some of the many benefits of having your website designed and developed by In Front:

• Increased credibility: A well-designed website can create a positive first impression of your business and increase its credibility. It can also showcase your professionalism and attention to detail, which can help build trust with potential customers.
• Improved user experience: A website that is easy to navigate and visually appealing can provide a positive user experience. This can lead to increased engagement, longer website visits, and higher conversion rates.
• Better search engine rankings: A well-designed website that is optimized for search engines can rank higher in search results. This can increase visibility and drive more traffic to your website.
• Competitive advantage: A well-designed website can help differentiate your business from competitors who may have outdated or poorly designed websites. This can attract more customers and increase your market share.
• Increased customer engagement: A website that is designed with customer needs and preferences in mind can increase engagement and encourage customer loyalty. It can also provide a platform for customer feedback and communication.
• Improved brand image: A well-designed website can help communicate your brand’s values, personality, and unique selling points. This can create a strong brand image and increase brand awareness.

Boost Your Customer Experience, Boost Your Business Goals  

Seeing your audience grow is the goal, but understanding how to reach this goal is when you should seek out professional marketers to help out. 

Learn from our experts about how we build websites that drive clients to your business today!

John McColman

If you want to pick someone’s brain for anything from social media to display advertising, pick John's. Today, John’s putting businesses in front of millions of users and he can do the same for your business.

See Full Bio